For Isaiah…Of course it is always best to have a contract for services between you and your client. Actually, a simple email or letter will usually suffice. However, I have successfully done business with a handshake but usually only after building a strong relationship over years with a client. If a third party is involved, you should always have a written agreement.
That being said, the best way that I found to handle billing disputes is to sit down with the client (in person) explain your situation and ask the client “what is fair” to him/her. Most reasonable clients will offer something as a resolution. The “what is fair” approach preserves the potential future relationship and gives you the best opportunity gain some relief.
Even if you have an iron clad agreement, it doesn’t mean that you will get paid. But then, you know how to proceed (or not proceed) in the future.
Often, rather than take a small amount of money from a client (or potential client), I will sincerely waive the charge in good faith. Often the good will is more valuable than the small charge. Up to you.
Happy Easter……MR R.
Thanks for the advice Rick. It’s tough to learn that even the most reputable companies still need contracts to insure there wont be any conflicts later.